1. About Us

2. Office Working Hours

3. Making A Purchase

4. Payment Methods

5. Shipping & Handling

6. Delivery Schedule

7. Tax Charges (VAT)

8. Credit Card Security

9. Guarantee

10. Contacting Quality-Bathrooms.com

11. Telephone & Fax Numbers

12. Email (All Departments)

13. Privacy Policy

14. Returns Policy

We take pride in giving a great service whether it be explaining our products or dealing with customer care. We have a commitment to standards too, we won't fill our website with products that compromise in quality for the sake of a good price. We are prepared to share our knowledge in the bathroom industry with you, hopefully this will help you choose the products you desire.

About Us 
Quality-Bathrooms.com and our personnel are completely dedicated to providing the highest levels of customer satisfaction. 

If you need to contact us, please email us on sales@quality-bathrooms.com  alternatively, you can call on 01724 842002 or fax us on 01724 855164 and someone will respond to you within 24 hours, within our working day. (See our office working hours) If you require any advice or assistance then call us between 9.00am - 4.30pm Monday to Friday and 10.00am - 3.00pm Saturday.

We aim to provide high levels of customer satisfaction and will provide service consistent with best practice. In the unlikely event of a complaint, please contact Quality-Bathrooms.com via email, phone or fax, addressed to sales.. You will be contacted within 2 working days. In the unlikely event that this response is not satisfactory then contact the Manager at the same address whose response will be forwarded within 5 working days. 

Office Working Hours

Making A Purchase 
Browse our catalogue and click on "add to cart" at any item that you wish to buy and it will be placed in your shopping cart. Once you have finished your selection, please choose where the delivery is to be made, once you have chosen click on "checkout!" and you will be asked for your details. You can also place an order by phone on 01724 842002. You will be sent an order confirmation by email  when we receive your order. If you require a copy sending by post, please state on order.

If any item is not available or temporarily out of stock, you will  be contacted via email or phoned with the option to cancel or change your order. We can back order for you and these back ordered items are not charged until they are ready for delivery.

Any contracts not completed within 30 working days can be cancelled by either party and a full refund will be given for goods not delivered. Refunds will be processed within 5 working days. A refund form will be sent and needs to be filled in before any refund can be processed. All refunds will be made by cheque. We will make all cheques payable to the name given on both, our records and the completed refund form only, this will be posted by recorded delivery to the address given upon time of order. (please use the billing address details, if different from delivery address) The information filled in on this form should match on both order and refund forms, any discrepancy will cause a delay in the refund being made. This is to help prevent fraud.

Payment Methods
The ordering system allows you to choose your payment method, Payment options are Credit card, cheque or bankers draft or cash on collection. We accept all major credit cards. All cheques are to be made payable to Quality Bathrooms of Scunthorpe Ltd. Cash on collection is strictly by prior arrangement only (contact the Quality-Bathrooms.com sales team to arrange this). Process your order through the system then select your preferred payment method. You can also call the Quality-Bathrooms.com sales team who can process your payment over the phone (within office working hours).  The company accepting the payment is Quality Bathrooms of Scunthorpe Ltd , this is what will appear on your statement.

Shipping And Handling 
There is a relevant charge added to the shopping cart for every complete order to the UK mainland, Scotland, Wales & the Isles  (this is clearly stated in the "how has my S&H been worked out?" section of "Your Basket"). UK deliveries are usually made within 10 working days (please make sure that there will be someone in at the address to receive the delivery). ON DELIVERY PLEASE THOROUGHLY INSPECT THE GOODS AND REPORT DAMAGES IMMEDIATELY TO THE DRIVER & A MEMBER OF THE QUALITY-BATHROOMS.COM TEAM. We cannot accept liability for damages or errors after the proof of delivery (P.O.D) note has been signed or if goods have been fitted.  Please report damages, faults or errors to the Quality-Bathroom.com team via phone, email or fax as per the contact details section. In the unlikely event of damage, fault or error you will be entitled to an exchange only. You or somebody you have nominated to take the delivery, must be present to accept delivery and assistance may be required to unload. Please ensure we are advised in advance of any likely access problems. If the delivery cannot be made due to nobody present to accept the delivery or due to restricted access to your delivery address not being reported, the delivery will be returned to Quality-Bathrooms.com & a re-delivery charge will apply to the re-arranged delivery (this will be the same shipping & handling charge as on the order).

If delivering tiles on their own, there is a minimum charge of £45.00 for shipping & handling. We will normally send this delivery via a pallet. This is to be arranged & paid for via the Quality-Bathrooms.com sales team.

Collections can be arranged, but will still incur a £10.00 administration cost, this can only be done by prior arrangement, to do this please e-mail, phone or fax a member of the Quality-Bathrooms sales team who will arrange a time with you. If collecting you will be given an arranged time, if you are unable to make this on the day due to circumstances, please contact us to re-arrange. Failure to do this will incur another £10.00 administration fee (we will allow an hour from the time slot allocated, providing this falls within our office working hours).

We advise against booking trades for installations until the goods have been received. No liability can be accepted for costs caused by late deliveries or for any other reason. 

Delivery Schedule 
We will process your order as quickly and efficiently as possible and delivery is usually within 10 working days of cleared payment from our Scunthorpe based distribution centre. Deliveries made outside Mainland UK may incur a few days extra for delivery,  we will inform you if this is to be the case.

Tax Charges (VAT) 
All our prices include VAT at 17.5% VAT. Our company Reg. number is 828 4402 28. 

Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption. This encryption begins at the form where you are asked for your credit card details. They are only decrypted after they reach our computer; all that passes through the Internet is a scrambled message. They are not held in clear text on any web site. Your information is not stored on an Internet active computer so a third party cannot access your details.

We do not pass on any of our customers details to any other companies for research or marketing.

Guarantee 
All our products are covered by the manufacturers warranty, which is detailed with the product or is a minimum of 12 months unless otherwise stated. If you should encounter any problems, contact the Quality-Bathrooms.com Aftersales team who will be only to pleased to help assist you & pass on any relevant contact numbers.

Contacting Quality-Bathrooms.com 
You can contact us at:
Quality-Bathrooms.com
7 Exmoor Avenue
Skippingdale Trading Estate
Scunthorpe
North Lincolnshire
DN15 8NJ

Telephone & Fax Numbers:
Tel No: 01724 842002        Fax No: 01724 855164

Email (all departments)
sales@quality-bathrooms.com 

Privacy Policy 
We are committed to protecting your privacy. We will only use the information collected about you lawfully (in accordance with the Data protection Act 1998). We only collect basic information provided by you to enable us to process your order and to provide you with the best possible service. We will never collect sensitive information about you other than the basic details you give us on the order form. You can check the information we hold on you at any time by emailing us and we will be happy to confirm the details we have held in our system for you. This process can be made only by verification questions being answered. no credit card, banking or payment details will be forwarded as they are not held by Quality-Bathrooms.com past payment confirmation. All information is held securely in accordance with this policy and the law. If you have any queries then email Admin at admin@quality-bathrooms.com  or call on 01724 842002. If you need to leave a message, we will contact you within 24 hours, of our normal working day.

Returns Policy 
You have 5 days from the day you received the goods, in which to notify us that you wish to cancel the order. For cancellation instructions you can email our Operations Manager at jamie@quality-bathrooms.com  or contact the Quality-Bathrooms.com sales team who will assist in this matter. Due to the fragile nature of our products the item(s) must be repackaged in the packaging they were received in and we must arrange the collection. You will be charged the full return cost (this will be the same shipping & handling charge as on the order). Refunds will be processed within 30 days of the cancellation and inspection of the goods. 

None of our terms of trading affect your statutory rights as a consumer.

Quality Bathrooms of Scunthorpe Ltd

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